Privacy Policy

Privacy Notice for ZAO Wellness Studio Ltd
Last updated: December 15, 2024

This Privacy Notice for ZAO Wellness Studio Ltd (“we,” “us,” or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

Visit our website at http://www.zaoswellness.com or any website of ours that links to this Privacy Notice.
Engage with us in other related ways, including sales, marketing, or events.

Questions or concerns?
Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at team@zaoswellness.com.

Summary of Key Points

This summary provides key points from our Privacy Notice. For more details about each topic, click the relevant links or use the table of contents below.

What personal information do we process?
We may process personal information depending on how you interact with our Services and the features you use.
Learn more about personal information you disclose to us.
Do we process sensitive personal information?
We do not process sensitive personal information.
Do we collect any information from third parties?
No, we do not collect information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with laws.
Learn more about how we process your information.
In what situations and with whom do we share personal information?
We may share information in specific situations with specific third parties.
Learn more about when and with whom we share your information.
How do we keep your information safe?
We have appropriate security measures in place but cannot guarantee 100% security.
Learn more about how we keep your information safe.
What are your rights?
Depending on your location, you may have specific rights regarding your personal information.
Learn more about your privacy rights.
How do you exercise your rights?
You can exercise your rights by submitting a data subject access request or contacting us directly.

1. What Information Do We Collect?

Personal Information You Disclose to Us

In Short: We collect personal information you provide to us voluntarily.

The personal information we collect depends on the context of your interactions with us and may include:

Names
Phone numbers
Email addresses
Debit/credit card numbers
Billing addresses
Contact preferences

Payment Data:
We may collect payment-related information to process purchases, such as your payment instrument number and security code. All payment data is handled and stored by Glofox. For their privacy policy, visit: https://www.glofox.com/privacy-policy.

Information Automatically Collected

In Short: We collect some information automatically when you visit or use our Services.

This information may include:

IP address
Browser and device characteristics
Operating system and language preferences
Referring URLs
Information about your usage of our Services

We also collect information through cookies and similar technologies. For more details, see our Cookie Notice: https://zaoswellness.com/cookie-policy.

2. How Do We Process Your Information?

In Short: We process your information to deliver and improve our Services, communicate with you, and comply with legal obligations.

Some key purposes include:

Account creation and authentication.
Delivering requested services.
Sending updates about products, services, or policies.

Learn more about how we process your information.

3. What Legal Bases Do We Rely On to Process Your Information?

In Short: We only process personal information when we have a valid legal basis.

The legal bases include:

Consent: You have given explicit permission for processing your information.
Performance of a Contract: Processing is necessary to provide our Services.
Legal Obligations: To comply with legal or regulatory requirements.
Vital Interests: To protect your or someone else’s vital interests.

4. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations with third parties, such as business partners or affiliates.

Examples include:

Business Transfers: During a sale or merger of our company.
Business Partners: To offer specific promotions or services.

5. Do We Use Cookies and Other Tracking Technologies?

In Short: Yes, we use cookies to collect and store information.

You can manage your preferences in your browser settings. For more information, see our Cookie Notice: https://zaoswellness.com/cookie-policy.

6. How Long Do We Keep Your Information?

In Short: We retain your information only as long as necessary to fulfil our purposes or as required by law.

When no longer needed, we will delete or anonymise your personal information.

7. How Do We Keep Your Information Safe?

In Short: We use organisational and technical measures to protect your personal information.

While we strive to secure your data, no transmission method is 100% secure.

8. What Are Your Privacy Rights?

In Short: Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information.

9. Controls for Do-Not-Track Features

At this time, we do not respond to Do-Not-Track signals as no standard has been adopted.

10. Do We Make Updates to This Notice?

In Short: Yes, we update this notice as needed to stay compliant with relevant laws.

11. How Can You Contact Us About This Notice?

If you have any questions, contact us at:

Email: team@zaoswellness.com
Post:
ZAO Wellness Studio Ltd
84 Westow Hill
London SE19 1SB
England

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